Démarches d'amélioration en milieu hospitalier: Du management de la qualité totale au Lean

Translated title of the contribution: Improvement approaches in the hospital setting: From total quality management to Lean

N. Curatolo, S. Lamouri, J. C. Huet, A. Rieutord

Research output: Contribution to journalReview articlepeer-review

7 Citations (Scopus)

Abstract

Hospitals have to deal strong with economic constraints and increasing requirements in terms of quality and safety of care. To address these constraints, one solution could be the adoption of approaches from the industry sector. Following the decree of April 6, 2011 on the quality management of the medication use process, some of these approaches, such as risk management, are now part of the everyday work of healthcare professionals. However, other approaches, such as business process improvement, are still poorly developed in thehospital setting. In this general review, we discuss the main approaches of business processimprovements that have been used in hospitals by focusing specifically on one of the newestand most currently used: Lean.

Translated title of the contributionImprovement approaches in the hospital setting: From total quality management to Lean
Original languageFrench
Pages (from-to)245-256
Number of pages12
JournalAnnales Pharmaceutiques Francaises
Volume73
Issue number4
DOIs
Publication statusPublished - 1 Jan 2015
Externally publishedYes

Cite this